BBC criticised for ‘lack of transparency’ on Naga

has said it has “ concerns around the of the ’s complaints process” following its handling of the Munchetty case.

The BBC’s general recently reversed a decision to partially uphold a complaint against the BBC host for comments she made about US Donald .

Ofcom criticised the “lack of transparency” around the original ruling, which sparked a outcry, and Lord Hall’s subsequent .

The regulator has decided not to investigate Munchetty’s exchange with co-host , saying it did not break its rules around impartiality.

But it said the corporation should have published more details of the behind both the BBC Complaints Unit [ECU]’s original decision and the subsequent change of .

Ofcom said: “The BBC ECU has not published the full reasoning for its partially upheld finding. Neither has the BBC published any further reasoning for the ’s decision to overturn that finding.”

‘A matter of urgency’

The case “highlights the need for the BBC to provide more transparency on the reasons for its findings”, the watchdog said, adding that it “ be addressing the BBC’s lack of transparency as a matter of urgency”.

Bakhurst, Ofcom’s director for and , said: “We have serious concerns around the transparency of the BBC’s complaints process, which must command the confidence of the public.

“We’ll be requiring the BBC to be more transparent about its processes and compliance findings as a matter of urgency.”

In , a BBC said: “We note Ofcom’s finding and the they agree with the director-general’s decision.”

The BBC’s complaints framework says that, whenever the ECU upholds or resolves a complaint, it publishes a summary of its findings, rather than its full reasoning.

Ofcom received 18 complaints, mostly about the ECU’s original decision, which said Munchetty was wrong to criticise Mr Trump’s motives after he said four should “go back” to “ from which they came”.


Letters between the BBC and Ofcom were published by the regulator and revealed a disagreement over whether Ofcom had the right to investigate a BBC programme for breaches of content standards.

The BBC took on the matter and declined to supply additional to Ofcom while the regulator was deciding whether to investigate the Breakfast hosts’ comments.

The ECU’s full reasons for partially upholding the original complaint were sent to the complainant, but had not been provided to Ofcom, the watchdog said.

Ofcom said: “We had an exchange of correspondence with the BBC in which we invited the BBC to provide any further background information that it considered relevant for the purposes of helping us to carry out our of the programme against the code.

“The BBC stated that it did not wish to provide any further information at this . It also questioned whether it was within Ofcom’s remit under the BBC Charter and Agreement to assess this programme.”

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