Facebook Inc.(Jaap riens/Nur via Ims)

Facebook’s low-pd my of moderators, who e often ed to poor working conditions, suffer PTSD-like symptoms as they e ed on a dly basis to some of the vilest and fringe posted to the social network, according to a scathing investigative report by The Verge.

The ation stts off describing how Chloe, a moderator at Phoeni, iz.-based Cognizant – w 1,000 work to make very fast decisions under intense pressure about whether  that’s been flagged is in violation of ’s rules – on that day has to moderate posts in front of her fellow -to-be-moderators as she’s being trned.

“The depicts a man being murde. Someone is stabbing him, dozens of s, while he screams and begs for his . Chloe’s job is to tell the room whether this post should be removed. She ks that section 13 of standds prohibits s that depict the of one or more . When Chloe eplns this to the class, she hes her voice shaking,” The Verge reports, adding that she later leaves the room and cries so hd she can bely breathe.

YOUTUBE PULLS ADS FROM ANTI-VAX VIDEOS WHILE PINTEREST BANS ALL ‘VACCINE’ SEARCHES AMID MEASLES OUTBREAK

, which has faced criticism from all corners for its content moderation mistakes and for the massive rulebook that guides for moderators, had more than 30,000 working on ty and by the end of last ye. Of those, about half e moderators, and the relies on contract labor for most of that work. In the face of a never-ending hose of , moderators e epected to mntn a 95 percent accuracy rate while reing more than 1,000 posts per week to see if they violate ’s community standards.

The Verge’s report, which is based on inters with a dozen former and current Cognizant , depicts a -crushing, morbid w about self-hm, do on , develop severe  or have  because of the horrifying they’re forced to . Most of the moderators intered quit after one ye.

The Phoeni moderators, according to the report, make about $28,000 per ye, while the aver full- employee ens $240,000. In contrast to the perk-filled at ’s Frank Gehry-ed Menlo Pk, Calif. quters, moderators in Phoeni e closely surveilled by manrs and otted very short breaks for using the bathroom or so-ced .

In addition, moderators t the s site that some colleagues have even embd the fringe, -laden s of the s and posts they’re forced to each day.

KALASHNIKOV UNVEILS NEW KAMIKAZE ‘SUICIDE’ DRONE

Frank Gehry-designed Menlo Mk Zuckerberg, officer and of Inc. attends the Viva stt-up and nology gathering at Pc des Epositions Porte de Verslles on 24, 2018, in . ( Ims)

Both Cognizant and pushed back on some aspects of The Verge’s reporting.

Bob Duncan, who oversees Cognizant’s operations in North , t The Verge that recruiters cefully epln the graphic nature of to licants. “The intention of that is to ensure understand it. And if they don’t feel that work is potentiy suited for them based on their situation, they can make those decisions as ropriate.”

PENTAGON DEVELOPS F-35S TO ATTACK AND DESTROY NUCLEAR-ARMED ENEMY ICBMS

At a later st of the reporting,  owed The Verge’s to visit the Phoeni site after telling her that the moderators’ eperiences don’t reflect those of most contrs, either in Phoeni or wide. positive-mess posters were put up and several moderators who spoke to The Verge epressed satision with their jobs and how they’re treated, clming that the very awful, violent is only a sm frion of what they .

When the asks one of the on-site ors about the potential for to develop PTSD, he tells the about something ced “post-traumatic growth.”

The Verge concludes that the “c center of is taking an ugly toll on many of its . As first responders on with billions of users, they e performing a critical function of civil society, while being pd less than half as much as many s who work on the front lines. They do the work as long as they can — and when they leave, a non disclosure agreement ensures that they retreat even further into the shadows.”

CLICK HERE TO GET THE FOX NEWS APP

A former contr moderator sued Facebook in September, clming that her work for the left her with PTSD.



Related posts